Independently minded publishing

– Claer Barrett, FT

“It’s about knowing how to complain properly – which can be just as lucrative. I am already a big fan of the website which led to the creation of this book ( If you are the kind of person who intends to complain when you get ripped off, but never quite gets around to it, the book has helpful templates for effective complaint emails and a very useful summary of different consumer laws. Having spent the last year resolving to complain more about poor service, I have to side with the authors – financial black belts Lindsay Cook and Anne Caborn – the fight really does pay off.”