One of the big problems with leadership is that it’s never taught. You do well as a contributor and then, if you’re really good, you get promoted—as Jim did—to the confounding, uncomfortable and totally unfamiliar role of managing people. For those of us who’ve had that experience or ever hope to, Say Thank You for Everything is the manual we’ve been looking for. It’s honest, approachable, free of jargon and full of practical advice. As I read it, I kept nodding in recognition. Jim knows how the leadership game is played and, better yet, he knows how to coach his readers to play it as well.